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Incidents

The Incidents page allows you to configure monitoring rules that notify you when something is wrong with the systems you manage. When a configured condition is triggered, the system will automatically send email notifications to the selected recipients.

Overview Incidents

The Incidents overview displays all configured incident surveillance rules.

For each incident configuration you can:

  • View the name of the configuration
  • Edit an existing configuration
  • Delete a configuration

And you can also Add a new incident configuration.

When editing an existing configuration, the same fields are available to update as when creating a new one.

Add Incident Surveillance Configuration

Follow the steps below to create a new incident surveillance configuration.

1. Name

Enter a name for the configuration.

  • Default value: "New incident surveillance configuration"
  • The name should help identify what the configuration monitors.

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IncidentsOverview IncidentsAdd Incident Surveillance Configuration1. Name2. Site Selection3. Alarm Triggers4. Threshold Configuration5. Email Notifications
2. Site Selection

Choose the sites where this configuration should be applied.

There are two options:

  • All The configuration will be applied to all available sites.

  • Selection Allows you to manually select specific sites. When this option is chosen, you will be able to select the sites that could be included.

3. Alarm Triggers

Select which events should trigger an incident. You can choose one or multiple options

Available triggers:

  • Offline Controllers Triggers an incident when a controller suddenly goes offline.
  • Device Error Messages Triggers an incident when a device reports an error message.
  • External Signals Triggers an incident when an expected external signal is not available.

4. Threshold Configuration

Thresholds are used to determine when an alarm should be triggered. When the value of a data point goes above or below the threshold value, the alarm is activated.

Two threshold types are available:

  • Relative Threshold Based on a percentage of affected sites. Example: Trigger an alarm when 10% of the sites report errors.

  • Absolute Threshold Based on a fixed number of installations. Example: Trigger an alarm when 5 installations report errors.

5. Email Notifications

COnfigure the email receivers who should be notified when the threshold is reached.

  • Add one or more email addresses
  • All configured recipients will receive a notification email when an incident occurs.